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Warranty terms, and how to return a part.

The warranty on Phoenix-supplied hardware, what it covers, and the return process when a part needs to come back.

What this page will hold
  • Warranty term and what it covers, by product family
  • How to request a return authorisation
  • Where to ship, and what to include
  • Turnaround on repair or replacement
For now

Until the terms are posted, email Russ with the part, the serial number and what happened. He answers within two business days.

Contact Phoenix

Talk to Russ